Orders placed by end of Easter Monday 2 April will be delivered 10-13 April 2018

Terms and Conditions

This page contains information on the terms and conditions for purchases from Impact Furniture Ltd

This website is owned and operated by:

Impact Furniture Ltd.
Unit 10
Hardwicke Industrial Estate
Hardwicke Road
Great Gransden
SG19 3BJ
Company Registration Number: 06359447
VAT Number: GB 863 2886 89

If you need to contact us, please email us at: sales@impactfurniture.co.uk
Or call customer services on: 0845 644 7011 / 01954 710035

We aim to respond to any contact within 1 working day.


All orders are subject to our full terms and conditions (below). Nothing in these conditions affects your statutory rights as a consumer.



"Buyer" - person who buys or agrees to buy the Products from the Seller.
"Conditions" - terms and conditions of sale set out in this document and any special terms and conditions agreed in writing by the Seller.
"Delivery date" - date specified by the Seller when the Products are to be delivered.
"Products" - goods specified.
"Price" - price for the Products including carriage, packing and VAT.
"Seller" - Impact Furniture.
"Consumer" shall bear the meaning as described in section 12 Unfair Contract Terms Act 1977.


Nothing in these conditions shall affect the buyer’s statutory rights as a consumer.
The Seller shall sell and the Buyer shall purchase the products in accordance with any written quotation of the Seller which is accepted by the Buyer, or any written or verbal order of the Buyer which is accepted by the Seller including but not limited to orders placed using the Seller’s electronic online ordering service, subject in any case to these conditions, which shall govern the contract to the exclusion of any other terms and conditions subject to which any such quotation is accepted or purported to be accepted, or any such order is made or is purported to be made, by the Buyer.
Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by the Seller shall be subject to correction without any liability on the part of the Seller.
If any provision of these conditions is adjudged invalid or unenforcable in whole or in part the validity of the other provisions of these conditions and the remainder of those provisions in question shall not be affected.
If the Seller does not have sufficient stock to be able to deliver the goods ordered by the Buyer then any sum paid by the Buyer will be refunded or re-credited to your account and the Seller will notify you at the email address given by you in your order form. The refund will be made as soon as possible and, in any event, within 10 days of your order and the Seller will not be obliged to offer any compensation for disappointment suffered.


Save as provided otherwise herein the Price shall be that as stipulated in the Seller’s published price list current at the date of order of the Products. Any event of any increase in the cost to the Seller of raw materials, labour, overheads, or any increase in taxes or duties, or any variation in exchange rate the Seller may increase the Price payable under the contract upon written notice. If notice of price increase is given by the seller, the buyer shall have the right to cancel the order and receive back any sums they have paid. Notice of cancellation must be received in writing by the seller within seven days of delivery of the notice of price increase to the buyer.
Payment of the Price shall be due at the date of the order. Time for payment shall be of the essence. If the Buyer does not pay the Price on notification of shipment the Seller may bring an action for the Price even though property in the Products has not been passed to the Buyer. If the Buyer fails to make payment as required the Seller may suspend delivery of the Products or any further Products ordered until payment is made in full.


The quantity and description of the Products shall be set out in the Seller’s quotation.
The Seller may make any changes in the specification of the Products which do not materially affect their quality or performance required to conform with any applicable statutory requirements where the Products are supplied to the Seller’s specification.
Photographs are for illustrative purpose only, and may not exactly match the product itself.


Delivery charge is based on the size and weight of the consignment as well as location of the Buyer.
Delivery of the products shall be made by the Seller or his agent notifying the Buyer that the products are available for collection at the Sellers premises or for delivery to such place as the Buyer may specify at the time the order is placed.
The Seller shall use his reasonable endeavours to meet any date agreed for delivery.
In any event time of delivery shall not be of the essence – however we aim to fulfill the delivery within 1-4 weeks from the date of the order. Please note some items may be delivered sooner or later than the above stated period.
The Seller shall not be liable for any delay in delivery howsoever caused.
All orders for delivery to addresses within mainland GB are delivered at the advised charge prior to order confirmation.
For delivery to Northern Ireland, Isle of Man, Isle of Wight, Scottish Islands and Channel Islands we will only be able to deliver to a nominated mainland GB address e.g. a port at the advised charge. Onward shipping from that point is the responsibility of the customer.
Normal delivery times are 8am - 6pm on working days. We do not deliver on weekends or bank holidays
Generally, where an order contains more than one item all items will be delivered at the same time once all items are available.
Where a delivery date has been agreed with our carrier but the customer isn’t present to receive the delivery we reserve the right to charge the customer a minimum of £25 to cover part of the cost of the failed delivery.
Goods are delivered to the building door only and there will be no taking goods upstairs.
Our drivers are unaccompanied; they will not move or take away any existing goods or property for the purpose of assembly or installation of the goods.
The goods will be left inside your premises at the safest convenient location. Delivery drivers as standard will not carry items upstairs, and all transportation of your goods to a location upstairs is entirely carried out at the contractors risk and discretion.PLEASE NOTE “carry items upstairs” also covers flats which are not located on the ground floor.

ATTENTION: Please inspect the goods at the time of delivery and sign for the goods as damaged if there is any visible damage to the packaging. Please report to us which parts are damaged within 3 working days of receipt. We will not accept any reclamations or returns after unit had been assembled (partially or complete) or damage reported later than 3 workings days following receipt of goods.


If we have agreed with you to arrange for the goods to be fitted, the following applies:

you agree:
to make sure that the fitter has access to the site at reasonable times (between 8am and 6pm on weekdays) or otherwise as agreed by you and us;
make sure that any re-routing or installation of plumbing (including water, radiators, drainage, gas, sewage and the like), or electrics, removal of existing furniture and carpets have been carried out to a good workman-like standard prior to the fitting date;
to provide reasonable access to the room to be fitted (ladder access is not acceptable) to clear the room to provide sufficient working space for the fitter, and co-operate in reducing health and safety risks to an acceptable level.
to provide the driver with the guest parking permit if you live in a controlled parking zone or alternatively make necessary payment for time vehicle is parked.
You confirm that you have told us of any particular features which you know about the site or its construction which may make the installation more difficult than we might reasonably expect. In particular, you acknowledge that you have checked the walls are sound.
Unless we have specifically mentioned otherwise, VAT has been included

We only accept returns of flat packed items in their original packaging. We do not accept returns of assembled or partially assembled furniture. Please ensure that you check your goods at the time of delivery and report any issues to us ASAP. Any faulty or damaged parts can be exchanged and replaced.
An order may be cancelled at any time between the placement of the order and 14 days following delivery of the goods.
If the Buyer is dissatisfied with his purchase for any reason he may, within 14 days of delivery, contact the Seller’s customer service department to notify them that he wishes to return some or all items from his order.
Buyer can either arrange to return the goods himself to the Sellers specified address at his own cost or he may ask the Seller to collect the goods in which case he will be charged by the seller the same amount as was paid for original delivery when placing an order. Seller reserves the right to accept or decline 3rd party collection service. In case of acceptance seller reserves the right to charge additional return postage charges depending on the nature of goods being returned.
Buyer will be responsible for return delivery costs which will be deducted from his refund.

Return of goods policy applies only to items that had not been assembled and are in their original packaging.

Goods must be returned to the Seller flat packed and in the same condition they were in at the time of delivery to the Buyer and in their original packaging. Items which are not adequately packaged at time of collection may not be collected and a charge of £35 may be levied to cover cost of failed collection.
Refunds will be issued within 10 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged.
Please note that for selected items of leather/fabric upholstery there is a 50% cancellation/returns fee unless the order is cancelled within one week of placement. Such items are clearly marked.
Mattresses can only be returned if they are unopened. Mattresses which have been opened and slept on cannot be returned. If you wish to test a mattress please keep it wrapped until you are sure you want to keep it.


Other than where the Buyer acts as a Consumer the Buyer shall be deemed to have accepted the Products 5 working days after delivery to the Buyer.
After acceptance the Buyer shall not be entitled to reject Products which are not in accordance with the contract.


Risk of damage to or loss of the Products shall pass to the Buyer upon delivery.
Notwithstanding any other provision herein title in the Products shall not pass to the Buyer until the Seller has received in cash or clear funds payment in full.
The Buyer shall not be entitled to pledge or in any way charge by way of security for any indebtedness any of the Products which remain the property of the Seller, but if the Buyer does so all moneys owing to the Seller shall (without prejudice to any other right or remedy on the Seller) immediately become due and payable.


This clause applies if:
The Buyer makes any voluntary arrangements with its creditors or becomes subject to an administration order or (being an individual or firm) becomes bankrupt, or (being a company) goes into liquidation (otherwise than for the purposes of amalgamation or reconstruction) or
An encumbrancer takes possession, or a receiver is appointed, of any of the property or assets of the Buyer, or
The Buyer, not being a consumer, ceases, or threatens to cease, to carry on business, or
The Seller reasonably apprehends that any of the events mentioned above is about to occur in relation to the Buyer and notifies the Buyer accordingly.
If the Clause applies, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the contract or suspend any further deliveries under the contract without any liability to the Buyer, and if the Products have been delivered but not paid for the Price shall become immediately due and payable that despite any previous arrangement or agreement to the contrary.


Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to strikes, lock outs, accidents, war, fire, reduction in or unavailability of power at the Seller’s premises or its manufacturing plant, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.
Any notice required or permitted to be given by either party to the other under the conditions shall be in writing and in the case of notices to the Seller, addressed to the Seller at its registered office or in the case of notices to the Buyer, at the Buyer’s address as provided to the Seller.


The headings of the Clauses in these conditions are intended for reference only and will not affect the construction of these conditions.
No statement, description, warranty condition or recommendation contained in any catalogue, price list or advertisement or communication or made verbally by any of the Agents or Employees of the Seller shall be construed to enlarge, vary or override in any way thereof any of these conditions.
Additional costs
The Buyer agrees to pay for any loss or extra cost incurred by the Seller through the Buyers instructions or lack of instructions or through failure or delay in taking delivery or through any acts or default on the part of the Buyer, its servants, agents or employees.


This Contract shall be governed by the law of England and Wales and any dispute, question or remedy howsoever arising determined exclusively by the Courts of England and Wales.


Impact Furniture Ltd offers a Standard FREE 1 year Guarantee on all our furniture.
There is an option to purchase extended Guarantee at an additional cost when placing an order.
Options are as follows:
2 Years Enhanced Guarantee
3 Years Premium Guarantee
5 Years Super Premium Guarantee
Please read below for further details.
Details of furniture guarantee.
We source our furniture from carefully chosen, reliable manufacturer who share our belief in providing quality items that are durable and represent value for money.
Our Product Guarantee covers the structural integrity of your furniture and all of its components as well as covers against faulty or defective manufacture.
Typically the following would be covered: timber, veneers, structural stability and joints as well as handles, catches and hinges, interior fitting, light fittings (not bulbs), drawer runners and coffee tables incorporating function/storage.
All furniture supplied and the installation thereof, provided by Impact Furniture Ltd (the Company) is guaranteed to remain fit for the purpose for which it was supplied for 1 years from the date of receipt or completion of the installation as set out in the offer accepted by the client.
If client purchased optional extended Guarantee than it will be valid for the period of time it was purchased for (2 or 3 or 5 years) from the date of receipt.
This guarantee extends to all mechanical functions of the furniture and its components and surface finishes and to the workmanship of the installer provided by the company.
Under our Product Guarantee we will supply customer with new replacement parts or a complete new unit depending on the nature of the claim.
This guarantee excludes fair wear and tear and any damage resulting from abuse, whether intentional or accidental. The Company will, if possible, undertake to repair such damage at a cost to the client in line with the Company’s normal pricing policy.
This guarantee excludes damage by fire, flood or any severe environmental condition for which the furniture and installation were not designed, including smoke, damp and high temperatures.
This guarantee excludes damage caused by any use of the furniture for a purpose that the company could not have foreseen and of which it was not advised, in writing, at the time of order.
This guarantee excludes accidental damage normally covered under buildings or contents insurance.
This guarantee will terminate in the event that the client makes any modification to or repair of the furniture or installation without the approval of the Company.
This guarantee excludes the workmanship of any person, other than Impact Furniture installer. If the company recommends a trades person and the client pays that person for work not included in the contract price such work is excluded from this guarantee.
In case of us undertaking the installation this guarantee excludes electrical components, sanitary ware, plumbing supplies, flooring, wall covering, plasterwork or any decorative materials that the company may have supplied in addition to the furniture but as part of the installation. All such non-furniture components supplied by the company will be guaranteed for a period underwritten by the original equipment manufacturer.
Damage in transit:
In the unlikely event that your furniture is damaged during delivery we will be happy to supply replacement components providing you are able to notify us within 2 workings days from the date of receipt of furniture.
We will ask you to provide us with a photograph of damage and a part number of the required replacement part. Part numbers can be found on assembly instructions provided with the furniture. Please email photographic evidence and part number as well as your order number.
General Terms:
Proof of purchase is the responsibility of the purchaser.
The guarantee is non-transferable and valid from the date of original purchase only.
Consistent with meeting its obligations under this guarantee, Impact Furniture reserves the right to undertake the least cost option to itself. This may involve rectifying the problem, supplying replacement of the unsatisfactory component or refunding part of the original purchase price.
The amount of any claim shall be limited to the original purchase price paid for the unsatisfactory merchandise.
This guarantee covers only domestic usage within the UK.
This guarantee is additional to the terms of all legislation relating to the supply of goods and services and does not affect the statutory rights of either party.

Impact Furniture is rated 4.94 stars by Reviews.co.uk based on 321 merchant reviews

4.94 / 5 Rating
321 Reviews
I ordered 2 kitchen 7 unit sets and some other cupboards of sizes to fit my kitchen..most people I spoke to were sceptical as these sell on eBay and are cheap BUT the units are of good quality and look great now fitted..I am very pleased and saved a fortune. I have compared them with the 7 unit cheap set in Homebase £499 , Impacts are so much better quality. Take note though of the height . They are lower than normal as stated and a cooker is a few cm higher (im sure cookers are standard height ?) not level as shown in the pictures , If you can live with that it's not an issue . Also read the T&C's 're checking delivery and time limit to report any issues. I didn't and when eventually opened , delayed due to an electrician let down, we started putting them together and few panels were missing. Impact didnt hold us to the T&C's once I'd sent a few mails and pics etc they agreed to send us the parts , but they took a while so couldn't finish for couple of weeks. Instructions are a bit of a pain. All same size panels/sides etc are packed in same boxes, not as whole units so i'd advise getting them all out and setting out as cupboards to make sure you have all the parts before you start. Having said all that I love the kitchen and would certainly recommend and have no hesitation buying again if I ever move and need one. Where else could you get 17 kitchen units , Inc worktops, sink and tap for just under a grand
Furniture well packaged but instructions were terrible. We were also given no delivery note so didn’t know how many parcels we were meant to be taking delivery off.
Not received item yet, so that is my first complaint as i think delivery time is too long. We are now at 7 days since order and I've no idea when item is actually arriving (it did quote 19-23, when your ordering a large item a little more precision would be nice), so i'm sure one day a van/wagon will just turn up at my house, just have to hope i'm in or otherwise i may have to wait another 14 days. At just short of £20, i think delivery is expensive (why not just include it in the price and give free delivery)
Copyright © 2003-2018 Impact Furniture Ltd in UK, Inc. All rights reserved. Company reg. 06359447. Unit 10 Hardwicke Industrial Estate, Hardwicke Rd., Great Gransden, SG19 3BJ United Kingdom