We do not have a showroom; the reason for this is simple – we believe in containing our costs in order to pass on the low prices to you, the customer.

However, we understand that buying online is not easy and ideally you would have wanted to have seen and touched the products.

Recently we have uploaded product demonstration and assembly videos for key products to show you the fine detail and craftsmanship.

At present we do not offer a payment in instalments option. However, if you are a PayPal customer they are offering Pay In 3 to some of their customers and you would need to check your account with them for eligibility.

We do not offer a collection or removal service for existing furniture or electrical items.

For items in good sellable condition we would recommend contacting a local charity– the British Heart Foundation offer a nationwide free furniture collection service

For items not in a sellable condition, councils in England and Wales are able to offer a bulky item collection service.

As a responsible retailer, we have met the requirements placed on us for the safe disposal and recycling off electrical items by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).

To find more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.

Please sign up to our email newsletter and SMS service as we offer exclusive discounts and early bird deals to our loyal customers.

We are able to register a trade account and offer trade pricing. Please get in touch with our customer service team.

We offer delivery to all mainland UK addresses, we do not deliver to Highlands, Northern Ireland and Isles – for more information about delivery see our Delivery Information Section.

At the time of order there is a delivery window displayed next to the item price. You will also receive an email with a copy of your order on which we will state the estimated delivery window that was displaying at the time of order.

Our items are either listed as:

– Fast delivery for items we keep in stock in our UK warehouse, this will take 2-6 working days for delivery from the date of order. – Pre Order items have delivery dates displayed within 3-4 weeks from the date of order. – Pre Order items long delivery items that have delivery dates displayed within 4-6 weeks from the date of order.

Small to medium items are individually boxed and then wrapped in bubble wrap and fragile tape. Delivery is made using a courier service such as DHL, DPD, Tuffnells, Yodel.

Some large items and all sets of furniture (for instance kitchens) will be delivered on a pallet using palletised network that requires you to be present on the day of delivery.

Palletised delivery are to the curb side only and you will be contacted by our customer service team to book in your delivery.

Drivers are unable to remove packaging or pallets after delivery. Drivers are not insured to carry the goods upstairs or indoors.

When the tape has been removed the bubble wrap can be recycled alongside soft plastic in your blue bin (depending on your local authority) or in a local large supermarket.

The cardboard packaging is recyclable in your household recycling.

Pallets are not recyclable but can be repurposed in a staggering number of ways, see our BLOG for some inspiration!

All of our furniture* is supplied flat-packed with user friendly, comprehensive, paper based assembly instructions.

For your ease of assembly and installation we have also uploaded PDF instructions to every product so you can see how items go together before you buy!

*Chairs are always supplied assembled as a fully finished factory-built product.

We do not offer an installation or assembly service however we have partnered with Easefix who operate a nationwide network of independent fitters who are able to help with furniture assembly, kitchen and bathroom installation and any other jobs around the house or garden!

This exclusive partnership means you can save 20% on your first job with them using code impact20

Easefix is an independent company. The choice is yours as to whether to use a local handyman or rely on Easefix service and Impact Furniture is not responsible for or able to manage third part installations.

We work with a variety of companies in Europe who manufacture all our furniture for us.

All of our furniture items are manufactured from durable, FSC Certified, high quality MFC (melamine faced chipboard) and MDF (medium density fibreboard) for doors/fronts.

Wood effect laminate products come in a scratch-resistant textured wood effect. High gloss products come as a PVC or vinyl wrapped finish or an upmarket acrylic finish. All handles are either made of metal or hardened plastic.

Unless advertised with lift-up storage, our beds come with solid wood slats as standard. All furniture ranges include metal runners and hinges which will specify if these are soft close or standard. Those usually are from renowned manufacturers such as Hettich or Bloom.

We are an environmentally responsible company always looking for ways to improve and reduce our carbon footprint.

We run an almost paperless office utilising technology to reduce day-to-day waste, all our suppliers use only FSC certified materials in their factories, we recycle all our warehouse waste, we are currently looking into greener packaging material, and we recycle any defunct electrical and electronic devices (please refer to the WEEE Directive) https://www.impactfurniture.co.uk/en/waste-electrical-and-electronic-equipment-directive

We have been a Corporate Sponsor for our local (Bedfordshire, Cambridgeshire, Northamptonshire) Wildlife trust, supporting their work locally, annually as a company we take part in #30dayswild – encouraging our team to spend time outdoors for their mental and physical wellbeing.

We believe in Fab Furniture not Fast furniture – our products are meant to last and we offer a TWO YEAR guarantee on all our products. If required, it is possible to purchase additional guarantee at the checkout stage of your order.

For full details see our Furniture Guarantee section.

Regrettably even with our best efforts goods come damaged sometimes, please get in touch as soon as possible after receipt of goods so we can help with resolving this for you.

You should never assemble damaged goods as this invalidate any claim we would like to place with the couriers and may prevent collection of damaged goods.

Please get in touch as soon as possible after you realise so we can help with resolving this for you – please do not assemble incorrect goods!

We all change our mind, and we are very happy to organise a refund if you do not like the colour or style or realise it is the wrong size and wish to return your furniture.

Just get in touch and we can give you a quote for the cost to return your goods. If this is acceptable we can organise collection and remove the collection costs from the amount refundable when they are returned to us.

The collection costs depend on item weight, size, collection location and courier so we are unable to provide a set return rate.

Please do not assemble any part of the order – we unfortunately cannot accept a return of assembled or partially assembled furniture items.

The FRANKE kitchen sinks we sell are 60cm deep, our kitchens units vary in depth, but they are generally around 46-50cm when assembled.

The discrepancy is to allow for the following:

A slight overhang at the front of 3-4cm – this prevents any spilt liquid going over the top of the doors where if trapped it will eventually cause them to warp.

A “service gap” behind the unit – this service gap is to allow pipes for water and gas to run along the wall without your kitchen units getting in the way!

Yes! We would love to see how you have utilised our pieces! All our socials are linked at the bottom of our website, our staff and Impact followers love interiors so post your room snap shots for us all to admire.