Impact Furniture Ltd respect your privacy and we will do all that we can to protect your personal data.

The purpose of this privacy policy is to clearly explain the information we collect, how we use and share it, how to manage your marketing preferences and a confirmation of your rights. It is important that you read this privacy policy when we are collecting or processing personal information about you so that you are aware of how and why we are using your personal information.

The type of personal information we collect
We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Customer financial information (for example; financial institute, card type, PayPal account details)
• Purchase and browsing history on our website (for example; items added to basket, or purchased)
• Cookies (if opted in)

How we get your personal information and why we have it
Most of the personal information we process is provided to us directly by you to allow us to fulfil our contractual obligations in supplying you with purchased goods.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us (see details at the end of this page)

(b) We have a contractual obligation.

We use two main forms of online payment processing gateways, these are Sage Pay and PayPal both of which are GDPR compliant.

How we use your data
We use the information that you have given us to:

• Deliver correct purchased goods to your address promptly.
• In the event of a cancelled order refund promptly
• Respond to any enquiry you make.
• Subject to your consent, send you marketing and information regarding Impact Furniture (in all formats to which you have consented eg post, email, text)
• For generating aggregated statistics about users, traffic patterns etc of the website and other services and developing future marketing plans.

We share select parts of the information you have given us with our trusted couriers (DHL, Tuffnells, Royal Mail, Aztek Logistics) to facilitate delivery.

We may share parts of your information with;

• Such individuals and/or bodies as necessary to ensure compliance with any applicable law, regulation, legal proceeding or governmental request;
• (In situations where you post material that does or may constitute a criminal offence, breach the rights of a third party, give rise to a civil action or breach the Terms & Conditions of the applicable website and as otherwise necessary to protect the rights, property or safety of Impact Furniture and its customers), to any relevant authority or third party requiring us to disclose the identity of or locate anyone posting such material.
• To any individual making a subject information request.

How we store your personal information
Your information is securely stored with all reasonable measures taken to safeguard your information from unauthorised access and improper use.

We use the services of third party companies in order to operate our website and to ensure internet security for data storage and processing of transactions.

Whilst we will implement the security measures detailed above, transmission of information via the internet is not completely secure and therefore transmission via the internet is at your own risk.

We keep customer information outlined above for a period of six years in line with HMRC guidelines. We will then dispose of your information by automatically removing your online account as well as purchase relevant information from our systems.

Cookies
When you visit our website, we uses “cookie” technology try to make that experience simple, personalised and meaningful.

Cookies are small pieces of information which are issued to your computer or any similar device you use to access the internet e.g. smart phone, tablet or other mobile device when you visit a website and which store and sometimes track information about you’re use of the website.

A number of cookies last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the website and will last for longer.

Impact Furniture use cookies to:

• Create a specific log-in session for a visitor to our website in order that page requests by that visitor are delivered in an effective, secure and consistent manner.
• Recognise when a visitor has visited before allowing us to identify the number of unique visitors we receive to the website.
• Customise elements of the promotional layout and/or content of the pages of the website.
• Store your product selections to the shopping basket.
• Collect statistical information about how our visitors use the website so that we can improve the website and learn which parts are most popular to visitors.
• Gather information through our advertising partners, about the pages on the website that you visit, and also other information about other websites that you visit, so as to place you in an “interest segment”. This information is then used to serve interest-based advertisements which it is believed will be targeted to your interests. For more information about this type of interest-based advertising, and about how to turn this feature off please visit youronlinechoices.co.uk

Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set.

Please note however, that by blocking or deleting cookies used on Impact Furniture website you may not be able to take full advantage of the website if you do so and advertisements you encounter will be less relevant to you and to your interests.

Third Party Websites

Please be aware that Impact Furniture Ltd does not control and is not responsible for websites that are referred to or linked from our website and that use of your personal information on these websites is not subject to this Privacy and Cookies Policy.

Your data protection rights
Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request.

Our contact details
Name:
Julia and Michal Kedziora (Directors)

Address:
Unit 10 (warehouse & office only)
Hardwicke Industrial Estate
Hardwicke Road
Great Gransden
Sandy
SG19 3BJ
Company Registration Number: 06359447
VAT Registration: GB 863 2886 89

Phone Number:
01954 710 035

E-mail:
sales@impactfurniture.co.uk

If you have any concerns about our use of your personal information, you should make a complaint to us directly.

If we are unable to help you can escalate this to the ICO (Information Commissioners Office)

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk