Furniture Guarantee

STANDARD FREE 2 YEAR GUARANTEE

Impact Furniture Ltd believes in Fab Furniture not Fast furniture - our products are meant to last.

We only work with trusted manufacturers who use durable laminates and FSC certified materials to create furniture which will make a long-lasting Impact on your home and not the environment and as such we offer a 2 year guarantee on all our products.

There is an option to purchase extended

Guarantee at an additional cost when placing an order.

Options are as follows :

3 Years Enhanced Guarantee
4 Years Premium Guarantee
5 Years Super Premium Guarantee
Please read below for further details.

INCLUSIONS:

Our Product Furniture Guarantee covers the structural integrity of your furniture and all of its components as well as covers against faulty or defective manufacture.

Typically, the following would be covered: timber, veneers, structural stability and joints as well as handles, catches and hinges, interior fitting, light fittings (not bulbs), drawer runners and coffee tables incorporating function/storage.

All furniture supplied and the installation thereof, provided by Impact Furniture Ltd (the Company) is guaranteed to remain fit for the purpose for which it was supplied for 2 years from the date of receipt.

This guarantee extends to all mechanical functions of the furniture and its components and surface finishes and to the workmanship of the installer provided by the company.

Under our Product Guarantee we will supply customer with new replacement parts or a complete new unit depending on the nature of the claim

EXCLUSIONS:

This guarantee excludes fair wear and tear and any damage resulting from abuse, whether intentional or accidental.

This guarantee excludes damage by fire, flood or any severe environmental condition for which the furniture and installation were not designed, including smoke, damp and high temperatures.

This guarantee excludes damage caused by any use of the furniture for a purpose that the company could not have foreseen.

This guarantee excludes accidental damage normally covered under buildings or contents insurance.

This guarantee will terminate in the event that the client makes any modification to or repair of the furniture or installation without the approval of the Company.

This guarantee excludes the workmanship of any person and any damage that may arise due to assembler or fitters’ negligence.

DAMAGE IN TRANSIT:

In the unlikely event that your furniture is damaged during delivery we will be happy to supply replacement components providing you are able to notify us within 2 workings days from the date of receipt of furniture.

We will ask you to provide us with a photograph of damage and a part number of the required replacement part. Part numbers can be found on assembly instructions provided with the furniture.
Please email photographic evidence and part number as well as your order number.

GENERAL TERMS:

Proof of purchase is the responsibility of the purchaser.

The guarantee is non-transferable and valid from the date of original purchase only.

Consistent with meeting its obligations under this guarantee, Impact Furniture reserves the right to undertake the least cost option to itself. This may involve rectifying the problem, supplying replacement of the unsatisfactory component or refunding part of the original purchase price.

The amount of any claim shall be limited to the original purchase price paid for the unsatisfactory merchandise.

This guarantee covers only domestic usage within the UK.

This guarantee is additional to the terms of all legislation relating to the supply of goods and services and does not affect the statutory rights of either party.