Orders placed by end of Easter Monday 2 April will be delivered 10-13 April 2018
Impact Furniture Ltd offers a Standard FREE 1 year Guarantee on all our furniture.
There is an option to purchase extended Guarantee at an additional cost when placing an order.
Options are as follows:
2 Years Enhanced Guarantee
3 Years Premium Guarantee
5 Years Super Premium Guarantee
Please read below for further details.
Details of furniture guarantee.
We source our furniture from carefully chosen, reliable manufacturer who share our belief in providing quality items that are durable and represent value for money.
Our Product Guarantee covers the structural integrity of your furniture and all of its components as well as covers against faulty or defective manufacture.
Typically the following would be covered: timber, veneers, structural stability and joints as well as handles, catches and hinges, interior fitting, light fittings (not bulbs), drawer runners and coffee tables incorporating function/storage.
All furniture supplied and the installation thereof, provided by Impact Furniture Ltd (the Company) is guaranteed to remain fit for the purpose for which it was supplied for 1 years from the date of receipt or completion of the installation as set out in the offer accepted by the client.
If client purchased optional extended Guarantee than it will be valid for the period of time it was purchased for (2 or 3 or 5 years) from the date of receipt.
This guarantee extends to all mechanical functions of the furniture and its components and surface finishes and to the workmanship of the installer provided by the company.
Under our Product Guarantee we will supply customer with new replacement parts or a complete new unit depending on the nature of the claim.
This guarantee excludes fair wear and tear and any damage resulting from abuse, whether intentional or accidental. The Company will, if possible, undertake to repair such damage at a cost to the client in line with the Company’s normal pricing policy.
This guarantee excludes damage by fire, flood or any severe environmental condition for which the furniture and installation were not designed, including smoke, damp and high temperatures.
This guarantee excludes damage caused by any use of the furniture for a purpose that the company could not have foreseen and of which it was not advised, in writing, at the time of order.
This guarantee excludes accidental damage normally covered under buildings or contents insurance.
This guarantee will terminate in the event that the client makes any modification to or repair of the furniture or installation without the approval of the Company.
This guarantee excludes the workmanship of any person, other than Impact Furniture installer. If the company recommends a trades person and the client pays that person for work not included in the contract price such work is excluded from this guarantee.
In case of us undertaking the installation this guarantee excludes electrical components, sanitary ware, plumbing supplies, flooring, wall covering, plasterwork or any decorative materials that the company may have supplied in addition to the furniture but as part of the installation. All such non-furniture components supplied by the company will be guaranteed for a period underwritten by the original equipment manufacturer.
Damage in transit:
In the unlikely event that your furniture is damaged during delivery we will be happy to supply replacement components providing you are able to notify us within 2 workings days from the date of receipt of furniture.
We will ask you to provide us with a photograph of damage and a part number of the required replacement part. Part numbers can be found on assembly instructions provided with the furniture. Please email photographic evidence and part number as well as your order number.
Proof of purchase is the responsibility of the purchaser.
The guarantee is non-transferable and valid from the date of original purchase only.
Consistent with meeting its obligations under this guarantee, Impact Furniture reserves the right to undertake the least cost option to itself. This may involve rectifying the problem, supplying replacement of the unsatisfactory component or refunding part of the original purchase price.
The amount of any claim shall be limited to the original purchase price paid for the unsatisfactory merchandise.
This guarantee covers only domestic usage within the UK.
This guarantee is additional to the terms of all legislation relating to the supply of goods and services and does not affect the statutory rights of either party.
is rated 4.94 stars by Reviews.co.uk based on 320 merchant reviews
4.94 / 5 Rating
Furniture well packaged but instructions were terrible.
We were also given no delivery note so didn’t know how many parcels we were meant to be taking delivery off.
Not received item yet, so that is my first complaint as i think delivery time is too long. We are now at 7 days since order and I've no idea when item is actually arriving (it did quote 19-23, when your ordering a large item a little more precision would be nice), so i'm sure one day a van/wagon will just turn up at my house, just have to hope i'm in or otherwise i may have to wait another 14 days. At just short of £20, i think delivery is expensive (why not just include it in the price and give free delivery)
Delivery was not as advised - received part delivery one day and the other part 3 days later. One of the units was damaged at the side and one unit better quality/standard than the other. Disappointed.